No matter what error you encounter, please try pressing start and ok to clear it.
| Error Code | App message | Possible cause |
| E1 | Robot out of work zone | Confirm if the machine is outside the map. Bring it back and double check the installation. |
| E2 | Left wheel motor overcurrent (blocked) error | Left wheel motor is stuck, please remove obstacles |
| E2 | Right wheel motor overcurrent (blocked) error | Right wheel motor is stuck, please remove obstacles |
| E2 | Rear wheel motor overcurrent (blocked) error | Rear wheel motor is stuck, please remove obstacles |
| E3 | Left cutter motor overcurrent (blocked) error | Left cutter motor is stuck, please remove obstacles |
| E3 | Right cutter motor overcurrent (blocked) error | Right cutter motor is stuck, please remove obstacles |
| E4 | Robot bumper stuck | Confirm if the bumper has stayed in right place. Try to place it back. |
| E5 | Robot lifted | 1. Confirm if the machine has been lifted |
| 2. Confirm if the machine is stuck and the front wheel is suspended | ||
| E6 | Robot flipped | Confirm if the machine is turned over. |
| E7 | Robot tilted | Confirm if the machine is placed on uneven ground. |
| E8 | Failure to dock on the charging station during recharging | |
| How to solve the error "Failure to dock on the charging station during recharging"? | ||
| E9 | Robot trapped | 1. Confirm if there are too many obstacles around the machine |
| 2. The robot entered a narrow space and couldn't get out | ||
| Out of station error | 3. There is a visual misidentification in this area. Use the function of a safe zone to ignore the visual recognition results | |
| 4. Mower is Slipping | ||
| Out of station timeout | ||
| E10 | Upgrade failed | 1. Check if the WiFi signal is very weak |
| 2. Check if the machine is charging on a charging station | ||
| E12 | Battery voltage error | 1. Place the machine on the charging station to see if it can be fully charged. |
| 2. Check the lights on the charging station to confirm if there is electricity on the charging station | ||
| 3. check if the contacts of charging station and mower are corroded. Clean these contacts with alcohol. | ||
| E13 | Charging abnormality | 1. Unclean charging contacts on mower or charging station, please clean them with alcohol. |
| 2. Check if the light on charging station is on, maybe charging station has no power. | ||
| 3. Check if the charging station is installed on a flat surface. If it is uneven, adjust the position of the charging station. | ||
| E14 | The current map area is too large and exceeds the maximum working area supported by the robot | Build a new map within the nominal capability range of product |
| E15 | Steering motor overcurrent (blocked) error | Rear steering motor is stuck, please remove obstacles |
| E16 | Elevation motor overcurrent (blocked) error | Lift motor is stuck, please remove obstacles |
| E17 | Path plan failed, please check whether any obstacles around the robot | Path plan failed, please check whether any obstacles around the robot |
| E17 | Timeout finding charging station | 1. Confirm whether the user has moved the base station or charging station. Moving base station need to start working from charging station. Moving charging station will need remap. |
| 2. Check if the machine is stuck and the wheels are slipping | ||
| 3. Check if the base station is installed correctly and if there are any obstructions. | ||
| 4. Check if the machine is obstructed at the charging station area. | ||
| 5. Check if there are any huge obstacles blocking the signal between the base station and the machine | ||
| E18 | Low battery cannot start to work | Confirm if the battery pack is too low, and let it work after it is fully charged |
| E19 | Connection failed | 1. There are 4 QR codes at the tail of the machine, and when adding a machine, you need to select the first QR code. |
| 2. Confirm if the Bluetooth on the phone is turned on and if it is within a range of 1 meter from the machine. | ||
| 3. Have you entered the correct startup password, which defaults to 0000 | ||
| 4. Is the wifi 2.4GHz? our product only support 2.4GHz wifi. | ||
| 5. Is the WiFi password correct? Please double check it. | ||
| E21 | RTK is initializing, please wait | 1. Has it just turned on? Restarting the machine takes a few minutes to complete the initialization process |
| 2. Check if the base station is installed correctly and if there are any obstructions | ||
| 3. Check if the machine is obstructed | ||
| 4. Check if there are any huge obstacles blocking the signal between the base station and the machine | ||
| E22 | The front camera is obscured | Please wipe the camera before starting |
| E22 | Unable to work in the dark | 1. Please check if you have turned on the night work mode. |
| 2. Please check if the camera is cover by some object. | ||
| E23 | Empty Map Error | Please create a map before starting |
| E24 | RTK Base Station Signal missing | 1. Check if the base station has power. |
| 2. Check if there are any huge obstacles blocking the signal between the base station and the machine. How to install the RTK station | ||
| 3. Try to reconnect base station through APP. | ||
| E25 | Mapping failed | 1. Please confirm if the route you are taking is closed |
| 2. Confirm if the machine is online | ||
| 3. Check if the base station is installed correctly and if there are any obstructions. | ||
| 4. Check if the machine is obstructed | ||
| 5. Check if there are any huge obstacles blocking the signal between the base station and the machine | ||
| E26 | RTK calibration fail | How to solve the error "RTK calibration fail"? |
| BP | Battery temperature error | Confirm if the ambient temperature is too high or too low, wait until the temperature returns to normal before letting the mower work. |
| LOCK | PIN error, robot locked | 1. Please enter the correct password |
| 2. If you forget your password, you can reset it to 0000 by resetting the factory settings through the app | ||
| 3. If the mobile app is not connected to the machine, please contact service center | ||
| Err | Incorrect password | 1. Reset password through APP |
| 2. Contact service center for resolution | ||
| STOP | MCU is in "STOP" mode, the device can not work. If you want to re-start, please click "START" and "OK" on control panel | 1. If you have pressed the stop button before, need to click "START" and "OK" to restart |
| 2.Check if the red stop button is stuck, click "START" and "OK" to restart after cleaning is complete | ||
| Unable to reach other work areas, will go back to charging station | 1. Confirm if there are too many obstacles around the machine | |
| 2. The robot entered a narrow space and couldn't get out | ||
| 3. There is a visual misidentification in this area. Use the function of a safe zone to ignore the visual recognition results | ||
| 4. Try to rebuild the corridors between different areas and rebuild the connecting corridors between charging stations and the map if it’s out of map. | ||
| Charging is not completed, the schedule task is not executed | The schedule task is not executed because of charging, please wait until battery is fully charged. | |
| Rain delay is not over yet, cannot start working automatically | The schedule task is not executed because of rain delay, You need to wait for the rain countdown to end or turn off the rain delay function. | |
| RTK position error | 1. Check if the base station is installed correctly and if there are any obstructions. | |
| 2. Check if the machine is obstructed | ||
| 3. Check if there are any huge obstacles blocking the signal between the base station and the machine | ||
| Charging station abnormality at working | 1. Confirm whether the user has moved the base station or charging station. Moving base station need to start working from charging station. Moving charging station will need remap. | |
| 2. Check if the base station is installed correctly and if there are any obstructions. | ||
| 3. Check if the machine is obstructed at the charging station area. | ||
| 4. Check if there are any huge obstacles blocking the signal between the base station and the machine | ||
| EE | Display board communication failed | Please contact service center for help |
| EE | Driving motor communication failed | Please contact service center for help |
| EE | Magnetic sensor connection failure | Please contact service center for help |
| EE | IMU communication error | Please contact service center for help |
| EE | IMU data abnormality | Please contact service center for help |
| EE | RTK module communication failure | Please contact service center for help |
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