Knowledge base

FAQ (1)

Frequently Asked Questions

Function (20)

• How does the machine anti-theft work?
• What settings can shared users do?
• Can you bind one machine to multiple accounts?

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Installation & Maintenance (2)

Installation Tips & Maintenance

Recommendations and Installation Tips (12)

• Recommended lawn types
• How to install the Charging Station
• How to install the RTK station

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Winter Storage, Maintenance, Cleaning (5)

• How to store the X7 mower in Winter
• How long does the machine's battery last?
• How often should I replace the blades?

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Operation & App (2)

Passwords and Software Updates (11)

• What happens if I enter the wrong password continuously?
• What if I forget the machine password?
• How do I Know if the Robot/Base Station software needs an update?

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App (8)

• What is "Night No-go Zone"? When should I create a Night No-go Zone?
• What is "Safe zone"? When should I create safe zone?
• Why haven't I received any notification messages from the app？

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Troubleshooting/Error Code (2)

Troubleshooting (23)

• How to solve the problem of map on the app appears to be offset in position
• How to solve the error "Failure to dock on the charging station during recharging"?
• How to solve "Robot out of work zone"?

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Error Code (1)

• What does the error code on display and error message on APP mean?

Accessory (1)

4G Module, GPS Anti-Theft, and Accessory Setup (6)

• Why do I need to buy a 4G module?
• How to install and activate 4G module
• How does the GPS anti-theft work?

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