Error code | App Message | Possible cause |
E1 | Robot out of work zone | 1. Confirm if the machine is outside the map. Bring it back and double check the installation. 2. Confirm whether the user has moved the base station or charging station. Moving base station need to start working from charging station. Moving charging station will need remaping. 3. Check if the base station is installed correctly and if there are any obstructions. 4. Check if the machine is obstructed. 5. Check if there are any huge obstacles blocking the signal between the base station and the machine. 6. Check if the machine motherboard is damaged. |
E2 | Left wheel motor overcurrent (blocked) error | 1. Left wheel motor is stuck, please remove obstacles. 2. Left wheel motor failure. |
E2 | Left wheel motor open circuit error | 1. Left wheel motor failure. |
E2 | Left wheel motor short circuit error | 1. Left wheel motor failure. |
E2 | Right wheel motor overcurrent (blocked) error | 1. Right wheel motor is stuck, please remove obstacles. 2. Right wheel motor failure. |
E2 | Right wheel motor open circuit error | 1. Right wheel motor failure. |
E2 | Right wheel motor short circuit error | 1. Right wheel motor failure. |
E3 | Abnormal cutter | 1. lawn mower motor failure. |
E3 | cutter motor overcurrent (blocked) error | 1. Cutter motor is stuck, please remove obstacles. 2. Cutter motor failure. |
E3 | Open-circuit error in the cutter motor | 1. Cutter motor failure. |
E3 | Short-circuit error in the cutter motor | 1. Cutter motor failure. |
E4 | Robot bumper stuck | 1. Confirm if the bumper has stayed in right place. Try to place it back. 2. Whether the corresponding magnet of the sensor is installed incorrectly or missed. 3. Check if the collision sensor fails. |
E5 | Robot lifted | 1. Confirm if the machine has been lifted. 2. Confirm if the machine is stuck and the front wheel is suspended. 3. Whether the corresponding magnet of the sensor is installed incorrectly or missed. 4. Check if the lifting sensor fails. |
E6 | Robot flipped | 1. Confirm if the machine is turned over. 2. Confirm if the mother board is damaged. |
E7 | Robot tilt | 1. Confirm if the machine is placed on uneven ground. 2. Confirm if the mother board is damaged. |
E8 | Failure to dock on the charging station during recharging | 1. Unclean charging contacts on mower or charging station, please clean them with alcohol. 2. Check if the light on charging station is on, maybe charging station has no power. 3. Check if the charging station is installed on a flat surface. If it is uneven, adjust the position of the charging station. 4. Confirm whether the user has moved the base station or charging station. Moving base station need to start working from charging station. Moving charging station will need remap. 5. Check if there are any obstacles in front of the charging station. If there are any obstacles, please remove them. 6. Check if the base station is installed correctly and if there are any obstructions. 7. Check if the machine is obstructed at the charging station area. 8. Check if there are any huge obstacles blocking the signal between the base station and the machine. 9. The QR code on the charging station is dirty or damaged, try to clean it or order a new one from service center. 10. Check if the magnetic strip at the bottom of the floor has fallen out, put it back. 11. Check if the base station is damaged. 12. Check if the machine motherboard is damaged. 13. Check if the camera is damaged. |
E9 | Robot trapped | 1. Confirm if there are too many obstacles around the machine. 2. The robot entered a narrow space and couldn't get out. 3. There is a visual misidentification in this area. Use the function of a safe zone to ignore the visual recognition results. 4. Mower is Slipping. 5. Check if the collision sensor fails. |
Out of station error | ||
Out of station timeout | ||
E10 | Firmware upgrade failed | 1. Check if the WiFi signal is very weak. |
E12 | Battery voltage error | 1. Place the machine on the charging station to see if it can be fully charged. 2. Check the lights on the charging station to confirm if there is electricity on the charging station. 3. check if the contacts of charging station and mower are corroded. Clean these contacts with alcohol. 4. Confirm if the battery pack is damaged. |
E13 | Charging abnormality | 1. Unclean charging contacts on mower or charging station, please clean them with alcohol. 2. Check if the light on charging station is on, maybe charging station has no power. 3. Check if the charging station is installed on a flat surface. If it is uneven, adjust the position of the charging station. 4. Confirm if charger is damaged. 5. Confirm if charging PCB is damaged. 6.Confirm if battery is damaged. |
E14 | The current map area is too large and exceeds the maximum working area supported by the robot | 1. Build a new map within the nominal capability range of product. |
E15 | Steering motor overcurrent (blocked) error | 1. Rear steering motor is stuck, please remove obstacles. 2. Rear steering motor failure. |
E15 | Steering motor open circuit error | 1. Rear steereing motor failure. |
E15 | Steering motor short circuit error | 1. Rear steering motor failure. |
E17 | Path plan failed, please check whether any obstacles around the robot | 1. Confirm if there are too many obstacles around the machine. 2. The robot entered a narrow space and couldn't get out. 3. There is a visual misidentification in this area. Use the function of a safe zone to ignore the visual recognition results. 4. Confirm if the charging station is out of map and customer doesn’t build a corridor from station to the map. 5. Try to rebuild the corridors between different areas and rebuild the connecting corridors between charging stations and the map if it’s out of map. 6. Check if the camera fails. |
E17 | Timeout finding charging station | 1. Confirm whether the user has moved the base station or charging station. Moving base station need to start working from charging station. Moving charging station will need remap. 2. Check if the machine is stuck and the wheels are slipping. 3. Check if the base station is installed correctly and if there are any obstructions. 4. Check if the machine is obstructed at the charging station area. 5. Check if there are any huge obstacles blocking the signal between the base station and the machine. 6. Check if the base station is damaged. 7. Check if the machine motherboard is damaged. |
E18 | Low battery cannot start to work | 1. Confirm if the battery pack is too low, and let it work after it is fully charged. 2. Confirm if the battery pack is damaged. 3. Confirm if the charger is damaged. |
E19 | Configuring the network failed | 1. There are 4 QR codes at the tail of the machine, and when adding a machine, you need to select the first QR code. 2. Confirm if the Bluetooth on the phone is turned on and if it is within a range of 1 meter from the machine. 3. Have you entered the correct startup password, which defaults to 0000. 4. Is the wifi 2.4GHz? our product only support 2.4GHz wifi. 5. Is the WiFi password correct? Please double check it. |
E21 | RTK is initializing | 1. Has it just turned on? Restarting the machine takes a few minutes to complete the initialization process. 2. Check if the base station is installed correctly and if there are any obstructions. 3. Check if the machine is obstructed. 4. Check if there are any huge obstacles blocking the signal between the base station and the machine. 5. Check if the base station is damaged. 6. Check if the machine motherboard is damaged. |
E22 | Front Camera Error | 1. Confirm if the camera is damaged. |
The front camera is obscured | 1. Please wipe the camera before starting. | |
Unable to work in the dark | 1. Please check if you have turned on the night work mode. 2. Please check if the camera is cover by some object. | |
E23 | Empty Map Error | 1. Please create a map before starting. |
E24 | RTK Base Station Signal missing | 1. Check if the base station has power. 2. Check if there are any huge obstacles blocking the signal between the base station and the machine. 3. Try to reconnect base station through APP. 4. Check if the base station is damaged. 5. Check if the machine motherboard is damaged. |
E25 | Mapping failed | 1. Please confirm if the route you are taking is closed. 2. Confirm if the machine is online. 3. Check if the base station is installed correctly and if there are any obstructions. 4. Check if the machine is obstructed. 5. Check if there are any huge obstacles blocking the signal between the base station and the machine 6. Check if the base station is damaged. 7. Check if the machine motherboard is damaged. |
E26 | RTK calibrate failed | 1. Check if the base station is installed correctly and if there are any obstructions. 2. Check if the machine is obstructed. 3. Check if there are any huge obstacles blocking the signal between the base station and the machine. 4. Please check if the machine is stuck, clear any obstacles, and restart. 5. Check if the base station is damaged. 6. Check if the machine motherboard is damaged. |
BP | Battery temperature error | 1. Confirm if the ambient temperature is too high or too low, wait until the temperature returns to normal before letting the mower work. 2. Confirm if the battery pack is damaged. |
LOCK | PIN error, robot locked | 1. Please enter the correct password. 2. If you forget your password, you can reset it to 0000 by resetting the factory settings through the app. 3. If the mobile app is not connected to the machine, please contact service center. |
Err | Incorrect password | 1. Reset password through APP. 2. Contact service center for resolution. |
STOP | MCU is in "STOP" mode, the device can not work. If you want to re-start, please click "START" and "OK" on control panel | 1. If you have pressed the stop button before, need to click "START" and "OK" to restart. 2.Check if the red stop button is stuck, click "START" and "OK" to restart. 3. Check if the display board is damaged. |
NA | Unable to reach other work areas, will go back to charging station | 1. Confirm if there are too many obstacles around the machine. 2. The robot entered a narrow space and couldn't get out. 3. There is a visual misidentification in this area. Use the function of a safe zone to ignore the visual recognition results. 4. Try to rebuild the corridors between different areas and rebuild the connecting corridors between charging stations and the map if it’s out of map. |
NA | Charging is not completed, the schedule task is not executed | The schedule task is not executed because of charging, please wait until battery is fully charged. |
Minute Countdown | Rain delay is not over yet, cannot start working automatically | The schedule task is not executed because of rain delay, You need to wait for the rain countdown to end or turn off the rain delay function. |
NA | RTK position error | 1. Check if the base station is installed correctly and if there are any obstructions. 2. Check if the machine is obstructed. 3. Check if there are any huge obstacles blocking the signal between the base station and the machine. 4. Check if the base station is damaged. 5. Check if the machine motherboard is damaged. |
NA | Charging station abnormality at working | 1. Confirm whether the user has moved the base station or charging station. Moving base station need to start working from charging station. Moving charging station will need remap. 2. Check if the base station is installed correctly and if there are any obstructions. 3. Check if the machine is obstructed at the charging station area. 4. Check if there are any huge obstacles blocking the signal between the base station and the machine. |
| AI recognition timeout or error | Software bug. |
EE | Display board communication failed | 1. Display board is failed. |
EE | Driving motor communication failed | 1. Rear driving motor board is failed. |
EE | Magnetic sensor connection failure | 1. Magnetic sensor is failed. |
EE | IMU communication error | 1. Main board is failed. |
EE | IMU data abnormality | 1. Main board is failed. |
EE | RTK module communication failure | 1. Main board is failed. |
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