What does the error message on display and error message on APP mean?

1. Confirm if the machine has been lifted.

2. Confirm if the machine is stuck and the front wheel is suspended.

3. Whether the corresponding magnet of the sensor is installed incorrectly or missed.

4. Check if the lifting sensor fails.

1. Confirm if the bumper has stayed in right place. Try to place it back.

2. Whether the corresponding magnet of the sensor is installed incorrectly or missed.

3. Check if the collision sensor fails.

1. Confirm if the machine is placed on uneven ground.

2. Confirm if the mother board is damaged.

1. Confirm if the ambient temperature is too high or too low, wait until the temperature returns to normal before letting the mower work.

2. Confirm if the battery pack is damaged.

1. Confirm if the machine is outside the map. Bring it back and start it from charging station.

2. If the radar surface is dirty, gently wipe it with a cloth.

3. Rainy or foggy weather affects the radar recognition effect, and cancel the schedule in such weather.

4. Radar damage.

1. Confirm if there are too many obstacles around the machine.

2. The robot entered a narrow space and couldn't get out.

3. There is a visual misidentification in this area. Use the function of a safe zone to ignore the visual recognition results.

4. Confirm if the charging station is out of map and customer doesn’t build a corridor from station to the map.

5. Try to rebuild the corridors between different areas and rebuild the connecting corridors between charging stations and the map if it’s out of map.

6. Check if the camera fails.

1. If you have pressed the stop button before, need to click "START" and "OK" to restart.

2.Check if the red stop button is stuck, click "START" and "OK" to restart.

3. Check if the display board is damaged.

1. Confirm if the battery pack is too low, and let it work after it is fully charged

2. Confirm if the battery pack is damaged

3. Confirm if the charger is damaged

1. Confirm if there are too many obstacles around the charging station.

2. There is a visual misidentification in this area. Use the function of a safe zone to ignore the visual recognition results.

3. Mower is Slipping.

4. Check if the main board is failed.

1. Confirm if there are too many obstacles around the charging station.

2. There is a visual misidentification in this area. Use the function of a safe zone to ignore the visual recognition results.

3. Mower is Slipping

4. Check if the main board is failed.

1. Please confirm if the route you are taking is closed.

2. Check if the area is too small.

3. If the radar surface is dirty, gently wipe it with a cloth.

4. Rainy or foggy weather affects the radar recognition effect, and cancel the schedule in such weather.

5. Radar damage.

1. Confirm if there are too many obstacles around the machine.

2. The robot entered a narrow space and couldn't get out

3. There is a visual misidentification in this area. Use the function of a safe zone to ignore the visual recognition results.

4. Try to rebuild the corridors between different areas and rebuild the connecting corridors between charging stations and the map if it’s out of map.

1. Reset password through APP.

2. Contact service center for resolution.

1. Unclean charging contacts on mower or charging station, please clean them with alcohol.

2. Check if the light on charging station is on, maybe charging station has no power.

3. Check if the charging station is installed on a flat surface. If it is uneven, adjust the position of the charging station.

4. Confirm whether the user has moved charging station. 

5. Check if there are any obstacles in front of the charging station. If there are any obstacles, please remove them.

6. The docking label on the charging station is dirty or damaged, try to clean it or order a new one from service center.

7. Check if the machine motherboard is damaged.

1. The blade has accumulated grass or foreign objects.

2. The single cutting height is too deep, exceeding 3cm.

3. The cutting height is too low

4. Lawn mower motor failure..

1. Left wheel motor is stuck, please remove obstacles.

2. Left wheel motor failure

1. Right wheel motor is stuck, please remove obstacles.

2. Right wheel motor failure.

2. Confirm if the mother board is damaged.

1. Unclean charging contacts on mower or charging station, please clean them with alcohol.

2. Check if the light on charging station is on, maybe charging station has no power.

3. Check if the charging station is installed on a flat surface. If it is uneven, adjust the position of the charging station.

4. Confirm if charger is damaged.

5. Confirm if battery is damaged.

1. Please enter the correct password.

2. If you forget your password, you can reset it to 0000 by resetting the factory settings through the app.

3. If the mobile app is not connected to the machine, please contact service center.

1. Check if the WiFi signal is very weak.

2. Check if the machine is charging on a charging station.

1. Confirm if the ambient temperature is too high or too low, wait until the temperature returns to normal before letting the mower work.

2. Confirm if the battery pack is damaged.

1. If the radar surface is dirty, gently wipe it with a cloth.

2. The space where the machine is located is too narrow (such as narrow passages or under bushes).

3. Rainy or foggy weather affects the radar recognition effect, and cancel the schedule in such weather.

4. Radar damage.

1. If the radar surface is dirty, gently wipe it with a cloth.

2. Rainy or foggy weather affects the radar recognition effect, and cancel the schedule in such weather.

3. Radar damage.