What does the error code on display and error message on APP mean?

Error code

APP message

Solutions

E5

Robot lifted

1. Confirm if the machine has been lifted
2. Confirm if the machine is stuck and the front wheel is suspended
3. Whether the corresponding magnet of the sensor is installed incorrectly or missed
 4. Check if the lifting sensor fails

E4

Robot bumper stuck

1. Confirm if the bumper has stayed in right place. Try to place it back.
2. Whether the corresponding magnet of the sensor is installed incorrectly or missed
3. Check if the collision sensor fails

E7

Robot tilted

1. Confirm if the machine is placed on uneven ground.
 2. Confirm if the mother board is damaged

BP

Battery temperature error

1. Confirm if the ambient temperature is too high or too low, wait until the temperature returns to normal before letting the mower work.
2. Confirm if the battery pack is damaged

E1

Robot out of work zone

1. Confirm if the machine is outside the map. Bring it back and start it from charging station.
2. If the radar surface is dirty, gently wipe it with a cloth.
3. Rainy or foggy weather affects the radar recognition effect, and cancel the schedule in such weather.
 4. Radar damage

E9

Robot trapped

1. Confirm if there are too many obstacles around the mower
2. The robot entered a narrow space and couldn't get out
3. There is a visual misidentification in this area. Use the function of a safe zone to ignore the visual recognition results
4. Mower is Slipping
5. Check if the collision sensor fails

E17

Path plan failed, please check whether any obstacles around the robot

1. Confirm if there are too many obstacles around the machine
2. The robot entered a narrow space and couldn't get out
3. There is a visual misidentification in this area. Use the function of a safe zone to ignore the visual recognition results
4. Confirm if the charging station is out of map and customer doesn’t build a corridor from station to the map.
5. Try to rebuild the corridors between different areas and rebuild the connecting corridors between charging stations and the map if it’s out of map.
6. Check if the camera fails

STOP

MCU is in "STOP" mode, the device can not work. If you want to re-start, please click "START" and "OK" on control panel

1. If you have pressed the stop button before, need to click "START" and "OK" to restart
2.Check if the red stop button is stuck, click "START" and "OK" to restart.
3. Check if the display board is damaged

E18

Low battery cannot start to work

1. Confirm if the battery pack is too low, and let it work after it is fully charged
2. Confirm if the battery pack is damaged
3. Confirm if the charger is damaged

E9

Out of station error

1. Confirm if there are too many obstacles around the charging station
2. There is a visual misidentification in this area. Use the function of a safe zone to ignore the visual recognition results
3. Mower is Slipping
4. Check if the main board is failed

E9

Out of station timeout

1. Confirm if there are too many obstacles around the charging station
2. There is a visual misidentification in this area. Use the function of a safe zone to ignore the visual recognition results
3. Mower is Slipping
4. Check if the main board is failed

E22

Front Camera Error

1. Confirm if the camera is damaged

E25

Mapping failed

1. Please confirm if the route you are taking is closed
2. Check if the area is too small
3. If the radar surface is dirty, gently wipe it with a cloth.
4. Rainy or foggy weather affects the radar recognition effect, and cancel the schedule in such weather.
5. Radar damage

E23

Empty Map Error

1. Please create a map before starting

NA

Unable to reach other work areas, will go back to charging station

1. Confirm if there are too many obstacles around the machine
2. The robot entered a narrow space and couldn't get out
3. There is a visual misidentification in this area. Use the function of a safe zone to ignore the visual recognition results
4. Try to rebuild the corridors between different areas and rebuild the connecting corridors between charging stations and the map if it’s out of map.

E14

The current map area is too large and exceeds the maximum working area supported by the robot

1. Build a new map within the nominal capability range of product

NA

Incorrect password

1. Reset password through APP
2. Contact service center for resolution

No password entered, please use keypad to enter password.

Please enter the PIN code on the robot first before using other functions

E22

The front camera is obscured

1. Please wipe the camera before starting

EE

Display board communication failed

1. Display board is failed

E8

Failure to dock on the charging station during recharging

1. Unclean charging contacts on mower or charging station, please clean them with alcohol.
2. Check if the light on charging station is on, maybe charging station has no power.
3. Check if the charging station is installed on a flat surface. If it is uneven, adjust the position of the charging station.
4. Confirm whether the user has moved charging station.
5. Check if there are any obstacles in front of the charging station. If there are any obstacles, please remove them.
6. The docking label on the charging station is dirty or damaged, try to clean it or order a new one from service center.
7. Check if the machine motherboard is damaged

E3

Abnormal cutter

1. The blade has accumulated grass or foreign objects
2. The single cutting height is too deep, exceeding 3cm
3. The cutting height is too low,
4. lawn mower motor failure

E2

Left wheel motor overcurrent (blocked) error

1. Left wheel motor is stuck, please remove obstacles
2. Left wheel motor failure

E2

Left wheel motor open circuit error

1. Left wheel motor failure

E2

Left wheel motor short circuit error

1. Left wheel motor failure

E2

Right wheel motor overcurrent (blocked) error

1. Right wheel motor is stuck, please remove obstacles
2. Right wheel motor failure

E2

Right wheel motor open circuit error

1. Right wheel motor failure

E2

Right wheel motor short circuit error

1. Right wheel motor failure

E3

Cutter motor overcurrent (blocked) error

1. Cutter motor is stuck, please remove obstacles
2. Cutter motor failure

E3

Open-circuit error in the cutter motor

1. Cutter motor failure

E3

Short-circuit error in the cutter  motor

1. Cutter motor failure

NA

Charging is not completed, the schedule task is not executed

The schedule task is not executed because of charging, please wait until battery is fully charged.

NA

Rain delay is not over yet, cannot start working automatically

The schedule task is not executed because of rain delay, You need to wait for the rain countdown to end or turn off the rain delay function.

E6

Robot flipped

1. Confirm if the machine is turned over.
2. Confirm if the mother board is damaged

E13

Charging abnormality

1. Unclean charging contacts on mower or charging station, please clean them with alcohol.
2. Check if the light on charging station is on, maybe charging station has no power.
3. Check if the charging station is installed on a flat surface. If it is uneven, adjust the position of the charging station.
4. Confirm if charger is damaged.
5. Confirm if battery is damaged

LOCK

PIN error, robot locked

1. Please enter the correct password
2. If you forget your password, you can reset it to 0000 by resetting the factory settings through the app
3. If the mobile app is not connected to the machine, please contact service center

E10

Firmware upgrade failed

1. Check if the WiFi signal is very weak
2. Check if the machine is charging on a charging station

EE

IMU communication error

1. Main board is failed

EE

IMU data abnormality

1. Main board is failed

EE

Bat Comm Error

1. Battery is failed

BP

Battery Discharg Tem Error

1. Confirm if the ambient temperature is too high or too low, wait until the temperature returns to normal before letting the mower work.
2. Confirm if the battery pack is damaged

EE

Robot component error(RTC)

1. Main board is failed

E28

Location failed (Lidar)

1. If the radar surface is dirty, gently wipe it with a cloth.
2. The space where the machine is located is too narrow (such as narrow passages or under bushes)
3. Rainy or foggy weather affects the radar recognition effect, and cancel the schedule in such weather.
4. Radar damage

E30

Lidar anomaly recovering

Update newest firmware

EE

Robot lidar error

Lidar is failed

Robot LiDAR severely dirty

1. If the radar surface is dirty, gently wipe it with a cloth.
2. Rainy or foggy weather affects the radar recognition effect, and cancel the schedule in such weather.
3. Radar damage